Supply chain · 14 weeks

Real-time visibility for national dispatch

Logistics SaaS (US market)

Challenge

Dispatchers relied on phone calls and stale spreadsheets during peak season. Executives lacked trustworthy SLA metrics.

Approach

Event-driven ingestion from TMS webhooks, sub-second map updates, and exception queues with ownership rules. Deployed on Cloudflare for edge performance.

Results

✓Sub-2s refresh on 12k+ active shipments
✓SLA breach alerts reduced manual check-ins by 60%
✓Executive KPI pack exported for board reviews