Scheduling at scale for a regional care network

Challenge

Clinics used conflicting tools; patients faced long hold times. Leadership needed one system without disrupting Epic-adjacent workflows.

Approach

Phased rollout by region, GraphQL federation for read models, and strict RBAC. We paired with client IT for HIPAA-aligned hosting and penetration test remediation.

Results

• ✓40+ locations on one scheduling surface
• ✓18% increase in booked appointments online
• ✓Role-based dashboards for ops and clinical admins