Cutting fintech onboarding time by 42%

Challenge

Compliance-required steps were spread across three legacy tools. Users abandoned mid-flow, and support spent hours reconciling duplicate accounts.

Approach

We mapped the regulatory checklist with legal, designed a progressive disclosure UI, and built a unified API layer with audit logging. Fortnightly demos kept compliance and product aligned.

Results

• ✓42% reduction in median time-to-activate
• ✓31% fewer onboarding-related support tickets
• ✓Single audit trail export for SOC 2 evidence